Help Center
Frequently Asked
What we do at Stylogic
At Stylogic, we believe that beauty is multidimensional. To this end, we create wardrobe solutions for you that are not defined by the "perfect size" but rather, by enhancing the unique, individual beauty that makes you, you.
We offer clothing, shoes, and accessories from large variety of brands. Your style profile helps our stylist select items that meets your style, size, and budget. You’ll get hand-selected outfit to try on from the comfort of home, on your schedule.
With Stylogic, no subscription is required and there are no hidden fees. Shipping, returns, and exchanges are always free!
What's in a Stylogic Set?
A typical set will include clothing, and may include shoes, accessories, and/or jewelry. The outfit will be ready to wear as soon as you receive your set.
What is the Styling Fee?
The styling fee is $20 for every Set, which will be credited toward any purchases you make from that Set.
What sizes do you carry?
We currently carry Women’s sizes 12-36 (L-6X).
How long can I keep my Stylogic Set?
Once your Set arrives, your try-on period ends 7 days after the package is marked delivered by the shipping carrier, with the delivery date counted as day one. You can confirm the day your try-on period ends by checking the “Your order has been delivered!” email. If you need more time to decide, you can contact us to extend your return date by a few more days.
How much do the items in the Set cost?
We style your Stylogic Set based on the budget preferences you select when filling out your style profile. We also make sure to find pieces that match your lifestyle and closet needs.
The price per item is can range between $25 - $250.
If you decide to keep any item, the $20 styling fee is credited toward any purchases you make from that Set.
If you decide to keep all five items, you receive an additional 20% off!
What is Pre-Authorization?
A pre-authorization is a temporary hold. Stylogic may pre-authorize for an amount not exceeding the total cost of your Stylogic Set. A small selection of shipments will require a pre-authorization hold based on a variety of criteria in order to prevent fraudulent transactions. The temporary hold will be released upon receipt of all return items.
If the payment method is declined when we attempt pre-authorization, you will be notified via email and you will be given the opportunity to add a different payment method to your account. If we are unable to successfully pre-authorize your card, your shipment will be canceled and any applicable styling fee will be refunded back to your original payment method.
Covid-19 Update
We hope you and your loved ones are staying safe and healthy in these difficult times. Your safety and well-being and that of our employees is our number one priority.
We’re taking safety precautions with your orders.
We have increased the frequency of regularly scheduled cleanings and sanitization efforts at our distribution center. We’re recommending all employees to take precautionary health measures, including frequent handwashing, wearing masks, and social distancing.
Updating your Stylogic shipment frequency
You can update your shipment frequency from your My Style section
Let us know if you need to extend your try-on period
If you need more time to send back your returns, you may contact us to extend your return date.
Your Account
How do I update my shipping address?
Adding a New Shipping Address
1. Select Account from the menu bar.2. Click Shipping Address from the left navigation.
3. Click the Add Address button.
4. Click Save.
Update an Existing Shipping Address
1. Select Account from the menu bar.2. Click Shipping Address from the left navigation.
3. Click the Edit button next to the address you would like to update.
4. Click Save.
Set a Default Shipping Address (Your shipments will go to this address)
1. Select Account from the menu bar.2. Click Shipping Address from the left navigation.
3. Click the Edit button next to the address you would like to update.
4. Under Default Address: Click Yes.
5. Click Save.
Adding a payment method
To add a new payment method to your account
1. Select Account from the menu bar.2. Click the Payment Method from the left navigation.
3. Click on the Add New Card button.
4. After you’ve added the details, click Add New Card.
How do I modify my style profile?
2. Make any updates to your profile.
3. Click Update Style Profile button.
How do I add my social media link to my style profile?
2. Under the About Me > Social Media section, add your social media links.
3. Click Update Style Profile button.
How do I view my next ship date?
2. Your estimated ship date and shipment frequency will show under the Your Upcoming Shipment section.
How do I Pause my account?
2. Click Pause Account from the left navigation.
3. Select the date you would like to resume shipment.
How do I cancel my account?
1. Select Account from the menu bar.
2. Click the Cancel my account link.
Changing your account details
1. Select Account from the menu bar.
2. Click Account Info from the left navigation.
3. After you’ve added the updated details, click Save.
How do I update my password?
1. Select Account from the menu bar.
2. Click the Change my password link.
3. Enter your new password.
4. Click Continue.
Shipping and Returns
Tracking your order
2. Go to My Set.
3. Click on the tracking number.
If you received a shipped notification, you can also track your shipment using the tracking link provided in the email.
Is There a Shipping Fee?
No. Shipping is free both ways.
How do I return items from a Set?
Once you’ve tried everything on, simply pack your returns in the pre-paid envelope included in your Set.
Can I wear the clothes and then send them back?
Make sure to try everything on at home, but don’t wear them out unless you intend to purchase them. Any items that are worn, damaged, or have tags removed will be charged to your account.
How long can I keep my Stylogic Set?
Once your Set arrives, your try-on period ends 7 days after the package is marked delivered by the shipping carrier, with the delivery date counted as day one. You can confirm the day your try-on period ends by checking the “Your order has been delivered!” email. If you need more time to decide, you can contact us to extend your return date by a few more days.
How do I change my shipment frequency?
1. Select My Style from the menu bar.
2. Click Frequency from the left navigation.
3. Select how often you’d like to receive a shipment.
How do I change to manual deliveries?
1. Select My Style from the menu bar.
2. Click Frequency from the left navigation.
3. Select Only Once to order Sets on demand.
How do I pause my deliveries?
1. Select Account from the menu bar.
2. Click Pause Account from the left navigation.
3. Select the date you would like to resume shipment.
How do I resume my deliveries?
If your account has been paused, to resume your shipment you may:
1. Select Account from the menu bar.
2. Click Resume Shipment from the left navigation.
3. Select the date you would like to resume shipment.
If you do not have a future shipment scheduled, you may:
1. Select My Set from the menu bar.
2. Click the Schedule My Set button.
3. Select your shipment frequency and ship date.
How do I leave feedback/checkout?
Once you receive your set, log into your account and click My Set. You will be able to let us know which items you would like to keep or return, along with your feedback. You can then self checkout for the items you wish to keep.
My tracking number doesn't show an update
Once the package leaves our facility, you will be notified via email with a tracking number. It can take 24-48 hours for the carrier to update their system on the tracking status.
How do I track my returns and refunds?
To track your returns, use the tracking number on the prepaid label at usps.com for updates. If you had already paid for the item in the return, we’ll refund the price you paid back to your original payment method. If a temporary hold was placed, we’ll release the hold to your original payment method.
Do you ship internationally?
As of right now we don’t ship outside the U.S.
Issues
I forgot my password. How do I reset it?
You can reset your password from this link and follow the instructions for resetting your password.
My tracking shows delivered, but I haven’t received my shipment. What do I do?
While we trust and value our carriers, issues can occur with the delivery every once in awhile. We recommend checking with your neighbors to see if it was accidentally delivered somewhere nearby. You can also contact the carrier directly to verify that they no longer have the package. The phone number for USPS is 1-800-ASK-USPS® (1-800-275-8777). If your shipment can't be located, please contact us for assistance.
We will do all we can to help you track down the lost shipment; however, once it leaves our facilities we assume that ownership has been taken once delivered and thus will not issue a refund for delivered packages.
Item arrived damaged in shipment - what do I do?
We're sorry if your item arrived damaged. Please contact us and we'll see if a replacement is available. If a replacement is not available, we'll assist you with another solution.
Instant messaging to my stylist is getting cut off
Occasionally a glitch in our system causes direct messages sent to your stylist to not fully go through. Our tech team is currently looking into this issue. In the meantime, please feel free to resend the message or contact us.
Billing
What is the Styling Fee?
We charge a $20 styling fee for every Set, which will be credited toward any purchases you make from that Set.
How much do the items in the Set cost?
We style your Stylogic Set based on the budget preferences you select when filling out your style profile. We also make sure to find pieces that match your lifestyle and closet needs.
The price per item is can range between $25 - $250.
If you decide to keep any item, the $20 styling fee is credited toward any purchases you make from that Set.
If you decide to keep all five items, you receive an additional 20% off!
How do I view my billing history?
1. Select Account from the menu bar.
2. Click Billing History from the left navigation.
What is a Pre-Authorization Hold?
A pre-authorization is a temporary hold. Stylogic may pre-authorize for an amount not exceeding the total cost of your Stylogic Set. A small selection of shipments will require a pre-authorization hold based on a variety of criteria in order to prevent fraudulent transactions. The temporary hold will be released upon receipt of all return items.
If the payment method is declined when we attempt pre-authorization, you will be notified via email and you will be given the opportunity to add a different payment method to your account. If we are unable to successfully pre-authorize your card, your shipment will be canceled and any applicable styling fee will be refunded back to your original payment method.
When will the temporary hold be removed from my account?
The temporary hold will be released upon receipt of all return items.
If you are keeping all items and have checked out, the temporary hold will be released once the order has been placed.
The time it takes for you to see the void on your statement will depend on your individual credit/debit card bank. Typically, it takes 2 - 3 business days for the pre-authorization to be removed from your account.
What happens if the temporary hold fails?
If the payment method is declined when we attempt pre-authorization, you will be notified via email and you will be given the opportunity to add a different payment method to your account. If we are unable to successfully pre-authorize your card, your shipment will be canceled and any applicable styling fee will be refunded back to your original payment method.